Refund policy
Return Window
Return for refund: 14 days after receiving your order
Return for exchange: 30 days after receiving your order.
Return for store credit: 30 days after receiving your order.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, unwashed, and in its original packaging. You’ll also need to include your order number on paper inside the packaging.
We accept returns for most items apart from socks or any products that have a disclaimer about us not accepting returns in the product's description.
To start a return, please fill out this form
You can always contact us for any return question at orders@theblackbibs.com.
International Orders
Exchanges are not offered for orders with a shipping address outside of the United States. We will accept returns for refund within 14 days after your order is marked as delivered.
Exceptions / non-returnable items
We cannot accept returns on items that:
- are marked "Blem"
- mention that we don't accept returns in their product description
- are socks
- are on sale
- are gift cards
Return Shipping
In the event of a return for refund, the cost of the shipping label will be deducted from your refund amount. In the event of a return for exchange or store credit, we'll cover the cost of shipping. Exchanges are not offered for orders with a shipping address outside of the United States.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Free Items
A free or "gift" item is added to an order as incentive to reach a certain order value. If a partial order is returned to us for refund which brings the order's net sub total below the threshold needed for the free gift, the value of the free gift will be deducted from the refund.
For example: A free gift sticker with a $1 value is included in a $100 order where $100 is the free gift threshold. If the entire order is returned to us for refund without the sticker, $99 will be issued as a refund.
We value our socks at $10 and bottles at $12.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Original shipping costs associated with an order will not be refunded in the event of a return. We are also unable to refund cross border fees for international orders such as duties and taxes that were collected when the order was placed.
Freight Forwarders
If you are using a third party freight forwarder, we will not be held responsible for failed deliveries and lost shipments at the freight forwarding location or further into the shipment's journey.