We’re glad to process exchanges and returns for unworn (you may try on with underwear) apparel within 7 days of receipt. We can't take back washed or worn on the bike clothes (would you want something that smells like someone else's detergent?) Why only 7 days? We’re a very small brand and as you may have notice we often sell out of our popular pieces so we’d like to have our inventory on hand to ship to other customers. If you need an extension please email us and we can work with you.
We don't process exchanges for international orders due to the increased shipping and duties cost but we will accept returns.
The process is as follows:
STEP 1: Email us at email@example.com and let us know what you’d like to do - return for refund or exchange for a different size. Include your order # in the email (you may also respond to your order confirmation email).
STEP 2: Ship us back the order. Please note that we do not pay for return shipping or send return labels. We do this to try to dissuade orders of multiple pieces that end up with half or more coming back due to size. We’re always glad to discuss size and don’t want our $40 bibs to become $50 bibs because we have to pay for return shipping for size try ons. The address is:
The Black Bibs, 1413 Grandin Rd SW, Roanoke, VA 24015.
Make sure your order # is on paper inside of the package.
STEP 3: Wait. We’ll take care of your return as soon as we can. Refunds take a few days to post to your account. If it’s an exchange we’ll ship to you via First Class Mail.
Please note: Items marked "Blem" or "Grab Bag" are not eligible for return.